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Workshop: Cozying up to chaos and other life lessons: Getting started with governance in higher ed

Date: Wednesday, July 12, 2023
Time: 2:00 - 6:00 pm (CDT) (UTC-05:00)
Format: Hands-on Workshop

Who is this session for?

Strategists, leadership, army-of-one types

Session description

“Governance” sounds like work. Like bureaucracy. Like "no." It doesn’t have to be this way.

Governance is most effective when it looks like help and sounds like "yes." Governance should be empowering, enlightening, supportive of goals and flexible enough to allow innovation. But where do you start? How do you go from the Wild Wild West to Cozy Compliance when resources are tight and people are overtasked?

In this workshop we’ll talk about starting where you are - chaos in the content, stakeholder struggles, buy-in bellyaches—to build a non-invasive governance environment where stakeholder wish-lists and attainable goals are shaped into best practices and reasons to continuously improve together. Together we’ll walk through frameworks, tasks and training to help guide your stakeholders away from being people who put stuff on the website and toward being stewards of a mission-critical institutional resource.


Shelley Keith-Panulla

Headshot of Shelley Keith-Panulla
Director of Web & Digital Experience, Cornell SC Johnson College of Business

A regular speaker in higher ed and WordPress communities, Shelley brings a multi-decade career in product design, content strategy,  web governance, and a passion for all things user-experience (can you tell she spent a huge chunk of time as an army-of-one?) to her digital strategy practice. She's currently leading the interdisciplinary digital experience team in the SC Johnson College of Business at Cornell University where all her brand, training, and technical worlds have collided in a spectacular explosion of multi-year projects with huge scope. She'll probably be at the bar if you need her.


Robin Smail

Headshot of Robin Smail
Digital User Experience Strategist, Cornell University

As a user experience designer and as a speaker, Robin Smail’s mission is to connect people. Whether advocating for accessibility and universal design, helping to shape conferences and communities of practice, or designing applications, Robin’s goal is to collaborate, motivate, and transform. Robin holds a B.S. in Information Sciences & Technology from Penn State, and is an award-winning speaker and passionate user advocate. She can be found online everywhere misbehaving as Robin2go.


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